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Grievance Procedures

Grievance Procedures

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Students wishing to pursue a grievance or a “conflict” are encouraged to resolve the issue, if possible, at the “point of origin,” i.e., with the affected staff-person and, if it becomes necessary, the department director or the academic director. If the issue is still unresolved the following steps are to be adhered to.

If the grievance or conflict is with another student, the student is encouraged to resolve the issue at the “point of origin”, i.e., with the affected student. If necessary, a meeting may be scheduled for both parties to meet in the presence of a counselor from the ACCESS Center who will serve primarily as a mediator. These meetings are to be documented in the event that a resolution is not reached. The grievance forms on which this is to be documented can be obtained and filed at the ACCESS Center. The purpose of the initial a meeting will serve as a proactive approach to maintain an environment that is safe and conducive to learning. In the event that the conflict is considered criminal in nature (misdemeanor or felony), an incident report shall be filed by LCC Security and reported to the local law enforcement agency (San Miguel’s Sheriff’s office or New Mexico State Police).

Definition of a Grievance

A student grievance is a complaint regarding a school matter, problem or condition alleging that there has been a violation, misinterpretation or inequitable application of LCC policies or practices, or, applicable state, or federal law, rule or regulation.

Any student may initiate a grievance action by initiating the following procedures within fifteen (15) days of the occurrence of the event-giving rise to the complaint, or, within fifteen (15) days of when the student learns of or should have known of the occurrence of the event-giving rise to the complaint.

Procedures for Initiating Grievance
  1. ”The student must attempt to informally resolve the complaint at its source of origin, i.e., with the affected person. The date this takes place will be documented by the grieving party on a grievance form which will be filled at the ACCESS Center in the event a resolution is not reached.
  2. ”If a student is unable to resolve the complaint at its source of origin, the student has five (5) calendar days to attempt to formally resolve the complaint at the departmental level, by submitting a written grievance with the department director or academic director for that specific division. The department director or academic director shall render a written decision with all related supportive documentation within five (5) calendar days thereafter.
  3. ”If the student is unable to resolve the complaint at the departmental level, the student must submit a written grievance to the LCC ACCESS Center director within (5) calendar days to be attached to the grievance form which was filed when the initial meeting took place (see step 1). The ACCESS Center director will attempt to resolve the complaint within five (5) calendar days thereafter. The LCC ACCESS Center director shall render a written decision or recommendation to the appropriate vice president with all related supportive documentation.
  4. ”If the student is aggrieved by the decision or recommendation of the ACCESS Center director, the student must submit a written statement setting forth the grounds upon which the student disagrees with the decision or recommendation of the ACCESS Center director with the appropriate vice president within five (5) working days after receipt of the decision or recommendation. The appropriate vice president shall review the matter and shall, within five (5) days of submission of the grievance, allow the student to present his or her complaint in person and by witnesses of the student’s choosing at an informal meeting to be held at a time and place upon the LCC campus as determined by the vice president. The vice president shall give ample notice of such meeting to all persons necessarily concerned. The vice president shall render a written decision within five (5) calendar days thereafter with all related supportive documentation.
  5. ”If the student is aggrieved by the decision of the vice president, the student must submit a written statement within five (5) calendar days setting forth the grounds upon which the student disagrees with the decision of the vice president with the LCC Office of the President. *The president, or his designee, shall review the matter, including all documentation submitted by all persons necessarily concerned, and shall render a decision within ten (10) calendar days after receipt of the complaint.
*The LCC Office of the President may extend, for good cause shown, the time limitations set forth in number 5, above.

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